Terms & Conditions

Online sales of goods


We draw your attention to these terms and conditions which apply whenever you buy goods from Sapphire Jewellers online. Please read them very carefully before you proceed to make your purchase, as they explain important information regarding the basis on which we will sell goods to you.
By placing an order, you agree to be bound by these terms and conditions.
You should print and keep a copy of these terms and conditions for your own records.

1.1 The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. Section B also applies when You buy Goods using the Website. We may amend the Terms from time to time and you are advised to check them regularly for any changes which We make.
1.2 When you use the website, we may gather information about you and your visit to the website. Information about this can be found in our Privacy Policy which forms part of these Terms. The Privacy Policy and these Terms together govern our relationship with you and form the contract between us.

Section A: Terms of Website Use

2.1 This website is aimed at people who are consumers. The information on this website is in English, all communications shall be in English and complies with British law. You may be viewing the website in a market in which we do not commonly sell our goods. In these instances, we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents.

3.1 The copyright and other ownership rights (known as “Intellectual Property Rights”) in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by us or our licensors. You must not yourself or allow anyone else to publish, copy, distribute or modify any of the content of this website. Anyone may view this website and print pages from it for personal use only. You must not make any copy of any material from the website for any business-related use whatsoever.
You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on this website. Linking to our website to another is at our discretion and we may require that you stop providing links to our Website at any time.

4.1 We may change, remove or in any other way adapt the content of our website at any time and without advance notice.
4.2 We may provide links to other websites. If we do this, those links are provided for your convenience only and we cannot be responsible for the content or availability of those websites or your use of them.
4.3 We do not guarantee that this website will always be available or be free from error, virus or similar.
4.4 We aim to ensure that the product images on our website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.

5.1 Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website.
5.2 All information which you submit should be accurate, truthful and should not be copied.
You must use your own identity at all times when using the website and should ensure that all information which you provide is accurate and up to date to the best of your knowledge. You must not use information about any other person except if you have their permission to do so.
We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting your computer, data or other material due to your use of our website.
If you have a password as part of our security procedures, you must treat that information as confidential and must not disclose it to anyone.
We may refuse access to this website to anyone who does not comply with these Terms.

Section B: Terms of Sale

6.1 The website displays goods which are advertised for sale and gives information about them. By advertising goods on the website, we are inviting You to place an order with us. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. You may include any number of items within a single order, subject to any restrictions set out in these Terms and each order which you place will be a separate contract between Us. We reserve the right to refuse to supply goods to any person.

6.2 The following paragraphs explain the process which you will need to go through to place an order and how the Contract for the sale of goods between us will be formed. This section also explains important information about payment and delivery.

Step 1 – Choosing your Goods
You can select a product for purchase by clicking on the item which you are interested in and then clicking on “Add to Bag”.
Step 2 –Reviewing Your Bag
You can review the products which you have added to your bag. You can change the contents of your bag by amending the quantity of goods you want to order, removing any unwanted items by clicking ‘Remove’ and viewing the bag total value. You can also enter any promotional code which you may have. Entering a valid promotional code and clicking ‘Redeem’ will update the bag total. You can then continue shopping and adding to Your bag if You wish or if You don’t want to buy anything else, go straight to the next step.
Step 3 – Going to Checkout
Once You have finished shopping, you can proceed to Checkout by clicking on “Checkout Now” or by hovering over the bag icon in the top right-hand corner of the page and then clicking “Checkout”.
Step 4 – Completing the Address Details
You must then complete Your billing address. This is the address to which Your credit or debit card statements are normally sent. If you would like your goods to be delivered to a different address, you can tell Us by completing the delivery address section. Additional security checks may apply if an address other than the billing address is selected for delivery.
Step 5 – Your Order Summary and Payment Information
You will then see Your Order summary page. This includes details of the Goods in your order and your billing and delivery address. You should check the details at this stage very carefully as this is the final stage in the order process at which you can correct any mistakes or change the goods Which you want to order. If you decide that you want to change something, you can correct errors in address details by clicking on “Edit Address”, add products to your order by clicking on “Continue Shopping” or remove items by clicking on “Bag”. You will also be asked to choose your payment method and to add your payment card details. Please check this information very carefully.
Step 7 – Placing Your Order
You will be asked to confirm that you have read the Terms and Conditions. You will then be asked to confirm all Your details and pay by clicking on “Confirm and Pay”. At this point your details will be submitted to us.
Step 8 – Order Confirmation
Once we have received confirmation that your payment has been authorised, a screen will appear, thanking you for your order. You will be given an order reference and an e-mail will be sent to you to acknowledge your order. It will confirm the goods, price and any delivery charge. Print a copy of the order acknowledgment and e-mail and keep them for your records.

6.3 We may refuse your order if we decide it is reasonable to do so which may include where:
6.3.1 We are unable to obtain authorised payment or the payment process is incomplete; or
6.3.2 We identify a product or pricing error on the website; or
6.3.3 You fail to meet any criteria for eligibility of purchase which We impose from time to time; or
6.3.4 You fail to submit all necessary and relevant details to allow Us to fulfil the order; or
6.3.5 Goods are unavailable or out of stock.

6.4 We may contact you by email to verify details before we are able to process and dispatch your order or we may be unable to accept it. For example, we may do this if your order is of particularly high value.

7.1 Prices and delivery charges are as published on the website when we accept your order. Prices include VAT and are in pounds sterling. Delivery charges are shown separately.
7.2 Offers and promotions on the website are subject to availability and we may change or withdraw them at any time and without notice. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.
7.3 We must receive payment for the goods in full before they are dispatched.
7.4 We accept payment via Paypal and most major credit and debit cards including Visa, Mastercard, Switch, Maesto and American Express. You must only use a card if you are the named cardholder. By placing an Order, you confirm that you are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept Your Order and will not be liable for any delay or non-delivery.
7.5 If we do not have sufficient stock of goods, we will notify you by e-mail and your credit or debit card transaction will be cancelled so that you will not be charged. We will do this as soon as possible and by no later than 30 (thirty) days from the due delivery date. We will not be responsible for any compensation if goods which you order are not available for any reason.

If Things Go Wrong
8.1 We warrant that the goods which we supply are of satisfactory quality and are fit for the purpose for which goods of that nature are commonly supplied.
8.2 If You return Goods to Us for a reason other than if you change your mind, we will inspect the goods and either replace them or refund the full purchase price for goods which we reasonably accept are defective or faulty or which are otherwise not in accordance with the Contract. This is subject to you returning the goods to us within a period of 14 (fourteen) days from delivery where you believe they are faulty for any reason. This is known as the “Warranty Period”.
8.3 We will replace the goods or refund you provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, your negligence or if you fail to follow product instructions or if the goods have been misused, altered or repaired without our approval. Refunds will not include any delivery charges which you have paid and your cost of returning the goods to us. If We do not find any fault or defect, then your cancellation and refund rights are limited, and we will return the good(s) to you. This does not affect your statutory rights.

9.1 We aim to deliver the goods within the indicative timescales shown on our website. However time is not of the essence for delivery or performance which means that we will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and give an amended delivery time.
9.2 If goods are out of stock then we will let you know by e-mail and let you know if any alternatives are available. We will try to replenish low stock levels as soon as possible although We will not be obliged to do so. If you order more than one product, we do not guarantee that all goods will be delivered to you in one delivery and we reserve the right to deliver in instalments.
9.3 Ownership of the goods will only pass to you when we receive full payment including delivery charges (if applicable). The goods will be at your risk from the time of delivery and you should therefore take reasonable care of them.
9.4 If the goods or quantity which you receive are not as you ordered due to our error then you should inform us by telephone, email or letter using your contact details as soon as possible after you receive the goods and become aware of the error. We will make good any error. We will also reimburse to You any delivery costs which You incur in sending the incorrect goods back to Us. Any goods which you receive in error and intend to return should not be used by you.
9.5 Goods will be delivered to the address which you provide in the order process however delivery practices may vary depending on which carrier is delivering the Goods. You must provide a valid address for delivery. The delivery method which We use may vary depending on the nature and number of the Goods. We shall select what We think is the most appropriate delivery method for the Goods

All ownership rights known as intellectual property rights in the goods including all designs, trade marks, brand names, images and logos are and shall remain Our property or those of our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible customer service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
– Your name, address, phone number, email address
We will never collect sensitive information about you without your consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We accept MASTER CARD, VISA, DELTA AND SWITCH over the Internet via a Secure Third-Party Payment Gateway (i.e. PayPal). Payments through PayPal are secure. We do not hold or store your credit or debit card details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Questions & Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Policy, please contact our Privacy Compliance Officer by ringing 02476 225 391