Our store is open 10:00am-5:00pm Monday - Saturday. We are closed Sundays. Bank holidays may vary. You can find live updates for our opening hours on Google

If you are unhappy with your purchase, please get in touch via our online contact form with 14 days of confirmed dispatch. You will then be able to return your product by post, please note we currently do not offer free postage for returns. We also do not accept earrings as returns for hygiene purposes

Do you offer jewellery valuations?

Yes. At Sapphire Jewellers, we offer two types of valuation, depending on whether you’re looking to sell your jewellery or insure it.

1. Free valuation to sell your jewellery

If you’re considering selling, we can assess your jewellery and provide a quote based on its precious metal content, our buying prices on the day and any additional gemstone value, where applicable. This is the amount we would offer to purchase your jewellery, not its retail or insurance replacement value. Our quote is completely free, with no obligation to sell.

2. Jewellery valuations for insurance

Our insurance valuation service provides an assessment of the cost of replacing your jewellery with an equivalent item if it is lost or stolen. You’ll receive a printed valuation certificate detailing the assessed replacement value, which you can submit to your insurer.

Fees vary depending on the item and the work involved. Bring your jewellery into store for a free quote for the valuation service before proceeding, with the reassurance of dealing with an independent jeweller serving Coventry for 50 years.

What should I bring?

Please bring your jewellery and photo ID, along with any purchase receipts, diamond or gemstone certificates, or previous valuations you have available. For insurance valuations, please check whether your insurer has any specific requirements and let us know before we begin.

What jewellery repairs do you offer?

From a broken chain to a treasured family heirloom, our jewellery repair service combines skilled craftsmanship with the personal care your jewellery deserves. We have our own off-site workshop and jeweller here in Coventry, so workshop repairs stay local rather than being shipped away to a third-party repair company.

Our jeweller brings over 55 years of experience and has worked with Sapphire Jewellers for more than 40 years. An accomplished stone setter, he works on gold, silver and platinum, carrying out everything from everyday repairs to intricate restoration and remodelling.

Our services include:

• Ring resizing.
• Chain and bracelet repairs.
• Clasp repairs and replacement.
• Stone setting, resetting and replacement of missing stones.
• Repairs to worn or damaged claws and settings.
• Polishing and rhodium plating.
• Jewellery restoration and remodelling.

Can you repair my jewellery while I wait?

Some minor repairs can be completed in store while you wait. Jobs requiring specialist tools or more detailed work are taken to our Coventry workshop. Simple workshop repairs typically take 4–5 days, while more complex work or jobs requiring replacement parts or stones may take longer. We’ll advise you on the expected timeframe when we assess your jewellery.

Do you repair stainless steel or other metal jewellery?

Our workshop specialises in gold, silver and platinum, so we don’t usually undertake workshop repairs on stainless steel or other metals. However, please bring your item in; we’ll always take a look and help where we can, including minor adjustments or fixes that may be possible in store.

How much will my repair cost?

Every repair is different. Please bring your jewellery into store so we can examine the item, explain the options and provide a quote before work begins. If closer inspection at the workshop reveals that additional work is needed, we’ll contact you to discuss any revised cost and obtain your approval before proceeding.

We do a variety of piercings, including: ear; tragus; nose; belly button; lip; eyebrow and men’s nipples. For a full list of prices, please call the shop on 02476 225 391

How old do I have to be for a piercing?

Our minimum age requirements depend on the piercing:

• Ear piercing: Available from 3 months old, subject to an assessment of the baby’s earlobes and suitability for piercing. Babies must have 14ct or 18ct gold studs. A parent must be present and provide consent.
• Belly button piercing: Available from 13 years old, with a parent present and providing consent for anyone under 16. Suitability depends on an assessment of the navel.
• Other body piercings: Available from 16 years old, with valid photo ID required as proof of age. Age requirements and suitability may vary depending on the piercing requested.

Anyone under 16 must be accompanied by a parent who can provide consent. All piercings are subject to an assessment by our piercer, and we may decline a piercing if we do not consider it suitable.

If you’re unsure about the requirements for a particular piercing, please call us on 02476 225391 before visiting.

Prices vary depending on the studs chosen. To see a full price list, please visit our piercing specialists page, or feel free to call the shop on 02476 225 391

No, we work on a walk-in basis for all piercings. This may mean that you could be served straight away or it may mean there is a slight wait, depending on how busy we are. Thank you in advance for your patience.

Do you use a gun or a needle for piercing?

For body piercings, we use a needle. For earlobe piercing, we use STUDEX® System 75, an advanced piercing instrument designed for a quiet, precise and gentle experience.

System 75 uses controlled hand pressure, rather than the spring-loaded action of a traditional piercing gun. The piercing stud is placed directly through the earlobe, with the backing positioned in the same movement.

Why we choose System 75:

• Sterile, single-use cartridges: Each piercing uses a fresh, pre-sterilised cartridge containing the piercing stud and backing.
• Touch-free loading: The cartridge system allows the jewellery to be loaded without being handled, and the reusable instrument does not touch your skin.
• Virtually silent operation: Its quiet action can help make the experience less daunting for children and nervous customers.
• Careful positioning: The visible stud allows our trained piercers to align it with the agreed placement.
• A choice of quality studs: Choose from our selection of piercing earrings, with suitable options discussed during your visit.

Combined with our STUDEX-trained team and clear aftercare guidance, System 75 is our chosen system for professional earlobe piercing at Sapphire Jewellers.

Find out more about STUDEX® System 75.